We are certain that you will adore your order/goods when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page and we will make it right. Please do not send your purchase back to the manufacturer. Please always contact us BEFORE sending any product.
Our Returns Policy
Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging.
Partial Refund & Store Credit
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned to sender without being delivered. Shipping costs will be deducted from your refund total. We can only process the refunds once the returned order has been received by our warehouses.
- Misinterpretation of product listing despite clear indications for regular priced items
Non-Refundable
- Gift items and gift cards
- Discounted items
- Any item purchased with promotional codes
- Health and personal care items.
Order Cancellation
Cancelling orders is only possible if your order has not been shipped. We process and ship orders quickly within 24 hours. After 24 hours, we will be unable to make any changes. If your order has shipped, we cannot provide a refund until the item is sent back to our warehouse.
Our Returns Process:
Step 0: Read our Return and Exchanges Policy above to determine whether your order qualifies to be refunded or returned.
Step 1: Submit an inquiry including your reason for return at >
Step 2: We will soon confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 3: We will provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund or return
Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels! Please print out your order confirmation email and include it in the returning package. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over <$>, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 6: We will process your return within 14 business days of receiving your returned items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet after 14 business days of the product arriving in our warehouse, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately all sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message through our contact page.
Our Guarantee
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 30 days guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.